#orderingsystem
#web
#mobile
#Figma
JumpQ at Hawker Centres
JumpQ at Hawker Centres
JumpQ at Hawker Centres
JumpQ at Hawker Centres
JumpQ at Hawker Centres
JumpQ at Hawker Centres
Digitalise your hawker centre dining experience with JumpQ. Beat the queues, go cashless, and order from multiple stalls seamlessly, all from the comfort of your table.
Digitalise your hawker centre dining experience with JumpQ. Beat the queues, go cashless, and order from multiple stalls seamlessly, all from the comfort of your table.
Digitalise your hawker centre dining experience with JumpQ. Beat the queues, go cashless, and order from multiple stalls seamlessly, all from the comfort of your table.
Digitalise your hawker centre dining experience with JumpQ. Beat the queues, go cashless, and order from multiple stalls seamlessly, all from the comfort of your table.
Digitalise your hawker centre dining experience with JumpQ. Beat the queues, go cashless, and order from multiple stalls seamlessly, all from the comfort of your table.
Digitalise your hawker centre dining experience with JumpQ. Beat the queues, go cashless, and order from multiple stalls seamlessly, all from the comfort of your table.
Late 2021 to Feb 2022
Late 2021 to Feb 2022
Late 2021 to Feb 2022
Timeline
Justin Chia, Terence Chong, and Yan Wei Liang, supervised by Prof Himawan
Justin Chia, Terence Chong, and Yan Wei Liang, supervised by Prof Himawan
Justin Chia, Terence Chong, and Yan Wei Liang, supervised by Prof Himawan
People
Late 2021 to Feb 2022
Timeline
Justin Chia, Terence Chong, and Yan Wei Liang, supervised by Prof Himawan
People
Background
Background
During the Innovation & Entrepreneurship Practicum@SoC programme at NUS Enterprise, my team secured a S$10,000 seed funding grant to develop JumpQ, a startup aimed at digitising the ordering, payment, and food collection process at hawker centres. I led the user research, ideation, and prototyping phases, using insights to create and refine a prototype validated through qualitative user research.
During the Innovation & Entrepreneurship Practicum@SoC programme at NUS Enterprise, my team secured a S$10,000 seed funding grant to develop JumpQ, a startup aimed at digitising the ordering, payment, and food collection process at hawker centres. I led the user research, ideation, and prototyping phases, using insights to create and refine a prototype validated through qualitative user research.
During the Innovation & Entrepreneurship Practicum@SoC programme at NUS Enterprise, my team secured a S$10,000 seed funding grant to develop JumpQ, a startup aimed at digitising the ordering, payment, and food collection process at hawker centres. I led the user research, ideation, and prototyping phases, using insights to create and refine a prototype validated through qualitative user research.
Problem
Problem
Long queues at hawker centres during peak hours frustrate customers, making it difficult to explore different stalls and enjoy their meals. Integrating technology into this traditional setting is challenging due to its reliance on face-to-face interactions. Our goal was to enhance the dining experience while preserving the authentic hawker culture.
Long queues at hawker centres during peak hours frustrate customers, making it difficult to explore different stalls and enjoy their meals. Integrating technology into this traditional setting is challenging due to its reliance on face-to-face interactions. Our goal was to enhance the dining experience while preserving the authentic hawker culture.
Long queues at hawker centres during peak hours frustrate customers, making it difficult to explore different stalls and enjoy their meals. Integrating technology into this traditional setting is challenging due to its reliance on face-to-face interactions. Our goal was to enhance the dining experience while preserving the authentic hawker culture.
Solutions
JumpQ revolutionises hawker centre dining with its digital ordering platform. Customers can order from multiple stalls and pay seamlessly from their table, eliminating long waits and the need for cash. JumpQ modernises the hawker centre experience, making dining out easier and more enjoyable for everyone.
JumpQ revolutionises hawker centre dining with its digital ordering platform. Customers can order from multiple stalls and pay seamlessly from their table, eliminating long waits and the need for cash. JumpQ modernises the hawker centre experience, making dining out easier and more enjoyable for everyone.
JumpQ revolutionises hawker centre dining with its digital ordering platform. Customers can order from multiple stalls and pay seamlessly from their table, eliminating long waits and the need for cash. JumpQ modernises the hawker centre experience, making dining out easier and more enjoyable for everyone.
Mix & Match Orders
JumpQ streamlines the ordering process by enabling users to select dishes from multiple stalls in one transaction, enhancing their dining experience without the hassle of queuing.
Mix & Match Orders
JumpQ streamlines the ordering process by enabling users to select dishes from multiple stalls in one transaction, enhancing their dining experience without the hassle of queuing.
Mix & Match Orders
JumpQ streamlines the ordering process by enabling users to select dishes from multiple stalls in one transaction, enhancing their dining experience without the hassle of queuing.
Mix & Match Orders
JumpQ streamlines the ordering process by enabling users to select dishes from multiple stalls in one transaction, enhancing their dining experience without the hassle of queuing.
Mix & Match Orders
JumpQ streamlines the ordering process by enabling users to select dishes from multiple stalls in one transaction, enhancing their dining experience without the hassle of queuing.
Easy Reordering
With JumpQ's Saved Past Orders feature, reordering favourite dishes is effortless. Users can access their previous orders with a single click, ensuring an efficient ordering process for frequent hawker centre visitors.
Easy Reordering
With JumpQ's Saved Past Orders feature, reordering favourite dishes is effortless. Users can access their previous orders with a single click, ensuring an efficient ordering process for frequent hawker centre visitors.
Easy Reordering
With JumpQ's Saved Past Orders feature, reordering favourite dishes is effortless. Users can access their previous orders with a single click, ensuring an efficient ordering process for frequent hawker centre visitors.
Easy Reordering
With JumpQ's Saved Past Orders feature, reordering favourite dishes is effortless. Users can access their previous orders with a single click, ensuring an efficient ordering process for frequent hawker centre visitors.
Easy Reordering
With JumpQ's Saved Past Orders feature, reordering favourite dishes is effortless. Users can access their previous orders with a single click, ensuring an efficient ordering process for frequent hawker centre visitors.
Binary Review System
JumpQ's Binary Review System simplifies user feedback with intuitive "not recommend" and "recommend" buttons, making it easy for users to express their sentiments and fostering valuable engagement within the community.
Binary Review System
JumpQ's Binary Review System simplifies user feedback with intuitive "not recommend" and "recommend" buttons, making it easy for users to express their sentiments and fostering valuable engagement within the community.
Binary Review System
JumpQ's Binary Review System simplifies user feedback with intuitive "not recommend" and "recommend" buttons, making it easy for users to express their sentiments and fostering valuable engagement within the community.
Binary Review System
JumpQ's Binary Review System simplifies user feedback with intuitive "not recommend" and "recommend" buttons, making it easy for users to express their sentiments and fostering valuable engagement within the community.
Binary Review System
JumpQ's Binary Review System simplifies user feedback with intuitive "not recommend" and "recommend" buttons, making it easy for users to express their sentiments and fostering valuable engagement within the community.
Real-time Text Notification System
Users can stay informed about their food orders' progress with instant text notifications, allowing them to multitask without needing to check constantly.
Real-time Text Notification System
Users can stay informed about their food orders' progress with instant text notifications, allowing them to multitask without needing to check constantly.
Real-time Text Notification System
Users can stay informed about their food orders' progress with instant text notifications, allowing them to multitask without needing to check constantly.
Real-time Text Notification System
Users can stay informed about their food orders' progress with instant text notifications, allowing them to multitask without needing to check constantly.
Real-time Text Notification System
Users can stay informed about their food orders' progress with instant text notifications, allowing them to multitask without needing to check constantly.
Explore my process below
Explore my process below
Understanding Users
Understanding Users
1
Primary Research
To understand user needs and motivations, I conducted an online survey using Google Forms to gauge the influence of technology on consumer behavior within hawker centres.
1
Primary Research
To understand user needs and motivations, I conducted an online survey using Google Forms to gauge the influence of technology on consumer behavior within hawker centres.
1
Primary Research
To understand user needs and motivations, I conducted an online survey using Google Forms to gauge the influence of technology on consumer behavior within hawker centres.
1
Primary Research
To understand user needs and motivations, I conducted an online survey using Google Forms to gauge the influence of technology on consumer behavior within hawker centres.
1
Primary Research
To understand user needs and motivations, I conducted an online survey using Google Forms to gauge the influence of technology on consumer behavior within hawker centres.
Gathered insights into consumers' experiences with contactless food ordering and their comfort level with technology.
Gathered insights into consumers' experiences with contactless food ordering and their comfort level with technology.
Gathered insights into consumers' experiences with contactless food ordering and their comfort level with technology.
Identified common challenges faced by consumers when ordering and queuing for food at hawker centres.
Identified common challenges faced by consumers when ordering and queuing for food at hawker centres.
Identified common challenges faced by consumers when ordering and queuing for food at hawker centres.
2
Secondary Research
Additionally, I reviewed articles on existing digital technology initiatives for hawker centres to gain insights into industry trends and opportunities.
2
Secondary Research
Additionally, I reviewed articles on existing digital technology initiatives for hawker centres to gain insights into industry trends and opportunities.
2
Secondary Research
Additionally, I reviewed articles on existing digital technology initiatives for hawker centres to gain insights into industry trends and opportunities.
2
Secondary Research
Additionally, I reviewed articles on existing digital technology initiatives for hawker centres to gain insights into industry trends and opportunities.
2
Secondary Research
Additionally, I reviewed articles on existing digital technology initiatives for hawker centres to gain insights into industry trends and opportunities.
Acknowledged the challenge of integrating technology in a setting reliant on human interactions.
Acknowledged the challenge of integrating technology in a setting reliant on human interactions.
Acknowledged the challenge of integrating technology in a setting reliant on human interactions.
Recognised the opportunity for a streamlined ordering system to enhance the waiting experience during peak hours.
Recognised the opportunity for a streamlined ordering system to enhance the waiting experience during peak hours.
Recognised the opportunity for a streamlined ordering system to enhance the waiting experience during peak hours.
Defining User Needs
Defining User Needs
The survey results underscore the challenges faced by consumers when ordering and queuing for food at hawker centres. Key findings include:
The survey results underscore the challenges faced by consumers when ordering and queuing for food at hawker centres. Key findings include:
The survey results underscore the challenges faced by consumers when ordering and queuing for food at hawker centres. Key findings include:
❌
Long Wait Times
Users often experience long wait times, both in queues at hawker centres and for food preparation after ordering, leading to frustration and impatience.
❌
Long Wait Times
Users often experience long wait times, both in queues at hawker centres and for food preparation after ordering, leading to frustration and impatience.
❌
Long Wait Times
Users often experience long wait times, both in queues at hawker centres and for food preparation after ordering, leading to frustration and impatience.
❌
Long Wait Times
Users often experience long wait times, both in queues at hawker centres and for food preparation after ordering, leading to frustration and impatience.
❌
Long Wait Times
Users often experience long wait times, both in queues at hawker centres and for food preparation after ordering, leading to frustration and impatience.
❌
Payment Hassles
Users face difficulties in making payments, including cash shortages, lack of change, and incompatible payment methods, causing delays and inconvenience.
❌
Payment Hassles
Users face difficulties in making payments, including cash shortages, lack of change, and incompatible payment methods, causing delays and inconvenience.
❌
Payment Hassles
Users face difficulties in making payments, including cash shortages, lack of change, and incompatible payment methods, causing delays and inconvenience.
❌
Payment Hassles
Users face difficulties in making payments, including cash shortages, lack of change, and incompatible payment methods, causing delays and inconvenience.
❌
Payment Hassles
Users face difficulties in making payments, including cash shortages, lack of change, and incompatible payment methods, causing delays and inconvenience.
❌
Resistance to Downloading more Food Ordering Apps
Consumers are hesitant to download another food ordering app because they already have many similar ones on their phones, which they don't use very often.
❌
Resistance to Downloading more Food Ordering Apps
Consumers are hesitant to download another food ordering app because they already have many similar ones on their phones, which they don't use very often.
❌
Resistance to Downloading more Food Ordering Apps
Consumers are hesitant to download another food ordering app because they already have many similar ones on their phones, which they don't use very often.
❌
Resistance to Downloading more Food Ordering Apps
Consumers are hesitant to download another food ordering app because they already have many similar ones on their phones, which they don't use very often.
❌
Resistance to Downloading more Food Ordering Apps
Consumers are hesitant to download another food ordering app because they already have many similar ones on their phones, which they don't use very often.
To effectively address these challenges, JumpQ should implement the following solutions:
To effectively address these challenges, JumpQ should implement the following solutions:
To effectively address these challenges, JumpQ should implement the following solutions:
✅
Order Status Notifications
Implement real-time order status notifications to keep users informed about the progress of their orders and expected wait times, reducing uncertainty and frustration.
✅
Order Status Notifications
Implement real-time order status notifications to keep users informed about the progress of their orders and expected wait times, reducing uncertainty and frustration.
✅
Order Status Notifications
Implement real-time order status notifications to keep users informed about the progress of their orders and expected wait times, reducing uncertainty and frustration.
✅
Order Status Notifications
Implement real-time order status notifications to keep users informed about the progress of their orders and expected wait times, reducing uncertainty and frustration.
✅
Order Status Notifications
Implement real-time order status notifications to keep users informed about the progress of their orders and expected wait times, reducing uncertainty and frustration.
✅
Flexible Payment Options
Enable multiple payment options, including cashless payments, mobile wallets, and contactless payments, to accommodate diverse user preferences and streamline the payment process.
✅
Flexible Payment Options
Enable multiple payment options, including cashless payments, mobile wallets, and contactless payments, to accommodate diverse user preferences and streamline the payment process.
✅
Flexible Payment Options
Enable multiple payment options, including cashless payments, mobile wallets, and contactless payments, to accommodate diverse user preferences and streamline the payment process.
✅
Flexible Payment Options
Enable multiple payment options, including cashless payments, mobile wallets, and contactless payments, to accommodate diverse user preferences and streamline the payment process.
✅
Flexible Payment Options
Enable multiple payment options, including cashless payments, mobile wallets, and contactless payments, to accommodate diverse user preferences and streamline the payment process.
✅
Web App Accessibility
Opting for a web app solution instead of a mobile app, offering a hassle-free experience without the need for additional downloads. Through intuitive design principles, JumpQ aims to simplify the exploration of available stalls and dishes, encouraging adoption among consumers.
✅
Web App Accessibility
Opting for a web app solution instead of a mobile app, offering a hassle-free experience without the need for additional downloads. Through intuitive design principles, JumpQ aims to simplify the exploration of available stalls and dishes, encouraging adoption among consumers.
✅
Web App Accessibility
Opting for a web app solution instead of a mobile app, offering a hassle-free experience without the need for additional downloads. Through intuitive design principles, JumpQ aims to simplify the exploration of available stalls and dishes, encouraging adoption among consumers.
✅
Web App Accessibility
Opting for a web app solution instead of a mobile app, offering a hassle-free experience without the need for additional downloads. Through intuitive design principles, JumpQ aims to simplify the exploration of available stalls and dishes, encouraging adoption among consumers.
✅
Web App Accessibility
Opting for a web app solution instead of a mobile app, offering a hassle-free experience without the need for additional downloads. Through intuitive design principles, JumpQ aims to simplify the exploration of available stalls and dishes, encouraging adoption among consumers.
User Personas
User Personas
Competitive Analysis
Competitive Analysis
In my competitive analysis, I extensively researched food ordering apps for hawker centres and food courts, including reading reviews and personally trying out the apps. While I couldn't find a direct competitor matching JumpQ’s concept, I explored similar apps. By examining their strengths, weaknesses, and potential opportunities, I gained valuable insights that shaped the design of JumpQ with a strong focus on providing a seamless and user-friendly experience for consumers.
In my competitive analysis, I extensively researched food ordering apps for hawker centres and food courts, including reading reviews and personally trying out the apps. While I couldn't find a direct competitor matching JumpQ’s concept, I explored similar apps. By examining their strengths, weaknesses, and potential opportunities, I gained valuable insights that shaped the design of JumpQ with a strong focus on providing a seamless and user-friendly experience for consumers.
In my competitive analysis, I extensively researched food ordering apps for hawker centres and food courts, including reading reviews and personally trying out the apps. While I couldn't find a direct competitor matching JumpQ’s concept, I explored similar apps. By examining their strengths, weaknesses, and potential opportunities, I gained valuable insights that shaped the design of JumpQ with a strong focus on providing a seamless and user-friendly experience for consumers.
🏋️♂️ Click here to view my competitive analysis in Notion 🕵️♀️
🏋️♂️ Click here to view my competitive analysis in Notion 🕵️♀️
🏋️♂️ Click here to view my competitive analysis in Notion 🕵️♀️
Wireframe
Wireframe
During Lo-fi Wireframing, I utilised Whimsical, a collaborative design tool, to sketch app layouts, flows, and interactions. This iterative approach helped me refine the wireframes to ensure alignment with user needs and business goals before progressing to the next stages of the design process. Additionally, I explored various design ideas and made quick adjustments to improve the user experience.
During Lo-fi Wireframing, I utilised Whimsical, a collaborative design tool, to sketch app layouts, flows, and interactions. This iterative approach helped me refine the wireframes to ensure alignment with user needs and business goals before progressing to the next stages of the design process. Additionally, I explored various design ideas and made quick adjustments to improve the user experience.
During Lo-fi Wireframing, I utilised Whimsical, a collaborative design tool, to sketch app layouts, flows, and interactions. This iterative approach helped me refine the wireframes to ensure alignment with user needs and business goals before progressing to the next stages of the design process. Additionally, I explored various design ideas and made quick adjustments to improve the user experience.
🧠 Click here to view wireframes in Whimsical 🧠
🧠 Click here to view wireframes in Whimsical 🧠
🧠 Click here to view wireframes in Whimsical 🧠
Prototyping
Prototyping
During the "Hi-fidelity Prototyping" phase, I utilised Figma to transform wireframes into interactive mock-ups, refining typography, colours, icons, and imagery for a polished interface. Figma's component system ensured design consistency and simplified updates. Using Figma's prototyping feature, I added interactive behaviours and animations, effectively conveying the app's functionality to stakeholders. Seeking feedback and conducting usability testing throughout the process, I improved the prototype iteratively. The high-fidelity prototype in Figma laid a strong foundation for subsequent design and development stages, facilitating efficient communication and collaboration within the team.
During the "Hi-fidelity Prototyping" phase, I utilised Figma to transform wireframes into interactive mock-ups, refining typography, colours, icons, and imagery for a polished interface. Figma's component system ensured design consistency and simplified updates. Using Figma's prototyping feature, I added interactive behaviours and animations, effectively conveying the app's functionality to stakeholders. Seeking feedback and conducting usability testing throughout the process, I improved the prototype iteratively. The high-fidelity prototype in Figma laid a strong foundation for subsequent design and development stages, facilitating efficient communication and collaboration within the team.
During the "Hi-fidelity Prototyping" phase, I utilised Figma to transform wireframes into interactive mock-ups, refining typography, colours, icons, and imagery for a polished interface. Figma's component system ensured design consistency and simplified updates. Using Figma's prototyping feature, I added interactive behaviours and animations, effectively conveying the app's functionality to stakeholders. Seeking feedback and conducting usability testing throughout the process, I improved the prototype iteratively. The high-fidelity prototype in Figma laid a strong foundation for subsequent design and development stages, facilitating efficient communication and collaboration within the team.
Usability Testing
Usability Testing
I involved 10 participants in qualitative think-aloud sessions, followed by interviews. I aimed to assess JumpQ's user engagement, ease of use, and overall usefulness. Preparation involved formulating hypotheses for each feature and devising user tasks and interview questions. During the sessions, participants performed tasks while vocalising their thoughts. I recorded observations and conducted interviews for deeper insights.
I involved 10 participants in qualitative think-aloud sessions, followed by interviews. I aimed to assess JumpQ's user engagement, ease of use, and overall usefulness. Preparation involved formulating hypotheses for each feature and devising user tasks and interview questions. During the sessions, participants performed tasks while vocalising their thoughts. I recorded observations and conducted interviews for deeper insights.
I involved 10 participants in qualitative think-aloud sessions, followed by interviews. I aimed to assess JumpQ's user engagement, ease of use, and overall usefulness. Preparation involved formulating hypotheses for each feature and devising user tasks and interview questions. During the sessions, participants performed tasks while vocalising their thoughts. I recorded observations and conducted interviews for deeper insights.
🔍 Click here to view my usability testing report in Notion 🔍
🔍 Click here to view my usability testing report in Notion 🔍
🔍 Click here to view my usability testing report in Notion 🔍
Observations and Insights
Observations and Insights
TASK 1
Place orders from different stores
Participants smoothly completed task 1, demonstrating ease in navigating the storefronts, customising selections, and adding items to the cart.
Hypothesis Accepted ✅
TASK 2
Reorder a past order
Some participants faced challenges in locating the "Reorder" feature for past orders. However, with some guidance, they successfully completed the task.
Hypothesis Rejected ❌
TASK 3
Checking real-time order status
Task 3 proved to be an intuitive task for most participants, with efficient tracking of order progress from "Processing" to "Preparing" and "Ready" stages.
Hypothesis Accepted ✅
TASK 4
Leave a rating or review
Participants appreciated the optional steps, allowing them to provide feedback through binary ratings and additional comments or photos.
Hypothesis Accepted ✅
TASK 1
Place orders from different stores
Participants smoothly completed task 1, demonstrating ease in navigating the storefronts, customising selections, and adding items to the cart.
Hypothesis Accepted ✅
TASK 2
Reorder a past order
Some participants faced challenges in locating the "Reorder" feature for past orders. However, with some guidance, they successfully completed the task.
Hypothesis Rejected ❌
TASK 3
Checking real-time order status
Task 3 proved to be an intuitive task for most participants, with efficient tracking of order progress from "Processing" to "Preparing" and "Ready" stages.
Hypothesis Accepted ✅
TASK 4
Leave a rating or review
Participants appreciated the optional steps, allowing them to provide feedback through binary ratings and additional comments or photos.
Hypothesis Accepted ✅
Key Revisions
Key Revisions
Improved Navigation
Renamed "Orders" to "Order History" for clearer navigation and easier access to past orders. To enhance user experience, I implemented a confirmation message to prevent accidental reorders.
Improved Navigation
Renamed "Orders" to "Order History" for clearer navigation and easier access to past orders. To enhance user experience, I implemented a confirmation message to prevent accidental reorders.
Improved Navigation
Renamed "Orders" to "Order History" for clearer navigation and easier access to past orders. To enhance user experience, I implemented a confirmation message to prevent accidental reorders.
Improved Navigation
Renamed "Orders" to "Order History" for clearer navigation and easier access to past orders. To enhance user experience, I implemented a confirmation message to prevent accidental reorders.
Improved Navigation
Renamed "Orders" to "Order History" for clearer navigation and easier access to past orders. To enhance user experience, I implemented a confirmation message to prevent accidental reorders.
Real-Time Order Updates
Introduced optional SMS notifications for real-time order updates, eliminating the need for constant website checks.
Real-Time Order Updates
Introduced optional SMS notifications for real-time order updates, eliminating the need for constant website checks.
Real-Time Order Updates
Introduced optional SMS notifications for real-time order updates, eliminating the need for constant website checks.
Real-Time Order Updates
Introduced optional SMS notifications for real-time order updates, eliminating the need for constant website checks.
Real-Time Order Updates
Introduced optional SMS notifications for real-time order updates, eliminating the need for constant website checks.
Reflections
Although project constraints limited the final product's development, the showcased concepts and methodologies demonstrates my skills as a forward-thinking product designer.
Looking ahead, there are exciting opportunities to enhance the app's impact. One key future plan is implementing a rewards and discounts system to incentivise user engagement and foster loyalty. Additionally, we aim to make the app tourist-friendly by incorporating multilingual support and cultural information about hawker centres, creating a welcoming experience for tourists and supporting local businesses.
Although project constraints limited the final product's development, the showcased concepts and methodologies demonstrates my skills as a forward-thinking product designer.
Looking ahead, there are exciting opportunities to enhance the app's impact. One key future plan is implementing a rewards and discounts system to incentivise user engagement and foster loyalty. Additionally, we aim to make the app tourist-friendly by incorporating multilingual support and cultural information about hawker centres, creating a welcoming experience for tourists and supporting local businesses.
Although project constraints limited the final product's development, the showcased concepts and methodologies demonstrates my skills as a forward-thinking product designer.
Looking ahead, there are exciting opportunities to enhance the app's impact. One key future plan is implementing a rewards and discounts system to incentivise user engagement and foster loyalty. Additionally, we aim to make the app tourist-friendly by incorporating multilingual support and cultural information about hawker centres, creating a welcoming experience for tourists and supporting local businesses.
More projects
Solutions
JumpQ revolutionises hawker centre dining with its digital ordering platform. No more waiting in lines or fumbling for cash. With JumpQ, customers can order from multiple stalls and pay seamlessly, all from their table. It modernises and streamlines the hawker centre experience, making dining out easier and more enjoyable for everyone.